"Following another burglary, I decided new cars were now firmly off the menu and returned to Rockvale, recalling a long conversation with Mark Edwards several years ago in relation to a potential purchase, which I ultimately didn't acquire, plumping for another new vehicle instead.
I cannot endorse Mark and his team enough. They must, by any stretch, be one of, if not the best, used car dealer in the U.K. I soon learned I don't need a soft armchair on my arrival. I don't need an endless supply of coffee or a nice pen and umbrella. I don't need to be spoken to about finance deals and paint work protection I don't want. All I need is honesty, care, expert knowledge and attention to detail. I have received all this and more from the Rockvale team. I cannot fault the preparation of the car. It was better than ANY new vehicle I have owned. Their knowledge is second to none. I'd only had the car a few days and needed some after sale service - all attended to with minimal fuss.
For as long as I am buying BMWs (which has been since 2004) I will only ever buy them from Mark hereon. Those of you who may hesitate, having read and heard horror stories in relation to used car dealers, then rest easy as this company buck that stereotype in every way and more. Well done Mark, Dan, Raf and Dave."
R.K. (December, 2019)
"Thank you for all your attentions concerning all details regarding my husband's ex car and continued care for our other vehicles.
We really do appreciate this personal service."
S.D. (November, 2019)
"Thank you so much for finding me a "perfect" car! I'm very happy with it.
Thank you for all your help and great work!"
S.H.B. (October, 2019)
"As the buyer of an older, less valuable vehicle, I did not expect the exceptional quality of preparation and handover of my new (to me) car; I'm sure that had I been buying a much more valuable vehicle the service could not have been bettered. The car was priced fairly, serviced and any faults found remedied before handover, and any that materialised afterwards (a faulty ABS sensor) repaired quickly and without cost to me.
I would be happy to recommend Mark and his team at Rockvale - true BMW enthusiasts who clearly treat customers as they themselves would wish to be treated and deliver a cracking service as a result. Thank you."
P.T. (March, 2019)
"Rockvale Motor Company is a family-run business that I'd recommend highly. I recently bought a 2012 Mercedes-Benz C250 from Mark and his team, and I'm delighted with it. The car is a rare, well-specced petrol model with only one previous keeper and 15,000 miles which is a fantastic find in itself. But it's the way it was prepared for sale, and the friendly, honest manner in which it was sold, that really stands out.
The car was based over three hours away from my home, and Mark took time over several calls and videos to reassure me of its history and condition - to such an extent that I bought it unseen. When I did finally set eyes on it, having been collected from Stockport Station, the vehicle was even better than described. As near to immaculate as any six year old car can be, and fully serviced - above and beyond what a main dealer would offer.
The entire experience was a simple pleasure, and I'm sure I'll be a return customer - one of countless others that Mark and Rockvale have amassed over the years. Buy with confidence."
R.L. (October, 2018)
"After looking at a lot of BMW Z4s and feeling disheartened at the complete false description of them, and travelling many miles to promises of "You won't find a better one" to only find they had completely lied to me on the phone on their condition, you start to think all car dealers are the same.
Then I saw a Z4 at Rockvale Motor. When I arrived my expectations were not the best. I was pleasantly greeted by someone who turns out to be Daniel. I told him I had come to look at the Z4 they had. Daniel told me I needed to speak to Mark who was with a customer, but said take a look at the car. They had lots of BMWs all that looked in GOOD condition. So I looked at the Z4. I was surprised. Described accurately. Mark came over and I explained how the other dealers had lied to me.
Three hours later I was still looking at the car with no pressure from Mark at all. Let me tell you - all dealers are not the same. Mark at Rockvale is as passionate about cars as I am and is as helpful as you could possibly imagine. All other car dealers need to see from Rockvale that this is how you should be with customers - genuine and honest.
I went the day after to have another look. Two hours later after looking on a ramp at it, I was still there. After buying it I actually feel as if I'm part of a Rockvale owner club. How many car dealers can you say you feel that way about. I will be getting my servicing for the car done there too.
To summarise - honest, friendly and genuine - everything a dealer should be. Thank you Mark and thank you Daniel and all the staff. You're all appreciated."
T.W. (September, 2018)
"Just a quick note to thank you and your team for the buying experience of 'my baby' (the Z3 has yet to be named!). It was a real pleasure and the care and attention given to the servicing and overall preping of the car before it went out, was most reassuring. Thank you".
P.H.J. (July, 2018)
"Just a quick note to say thank you. I am very pleased with the car and the service from you and your team. The car was beautifully prepared and I had a very enjoyable drive home despite the awful weather. Having worked in the motor trade for many years, I know what effort is required! Please pass on my thanks to your team."
K.A.V. (July, 2018)
"Just a short note of thanks following my purchase of the BMW Z3 2.8 Convertible - now known as Betty. She has pride of place in the garages in front of all the other cars in the family.
The whole experience from viewing to picking her up was an absolute pleasure and the standard of both knowledge and quality of finished product fantastic.
After a miserable wet journey back over the Pennines (and to be honest the ragtop withstood all the rain the Woodhead Pass could throw at us) I had a full weekend to enjoy driving in the sunshine. I continued to appreciate the quality of your care and workmanship, and suspect I will continue to do so.
The whole experience, knowledge and professionalism truly is impressive! A rarity these days."
C.L. (May, 2018)
"I should like to recount my experience of buying a car from Rockvale. I had spent some months looking for a fully-loaded 325i Coupe, and finally found one - some 230 miles away. I had several conversations with Mark Edwards, the owner of the company, whose dedication to providing a quality service was absolutely clear. I decided, after due enquiry, that this was the car that I wanted, and took a plane to Manchester.
I was met at the airport by a driver, who spoke very highly of the company and its ethos. On arrival at Rockvale, my first impressions were excellent. The car was precisely as described, and literally in showroom condition. The valeting was perfect.
Mark then took me through the pre-sale preparation, which consisted of a major service, and renewal of all wearing parts, e.g. brake disks, in whatever condition. The engine bay was also immaculate.
I then questioned him for an hour or so about its workings, and since I had been assured of its driving condition, confirmed my purchase. The car comes with a six month unconditional parts and labour guarantee, but since I live so far away, Mark readily agreed to guarantee any parts that needed replacement by my local garage, provided he was contacted first.
Since that time I have serveral times been in touch by email, and invariably received a prompt and courteous service. I am delighted with Rockvale, the service it provides, and my car!"
A.L. (July, 2017)
"So many thanks for such a lovely job - car looks a million dollars! Have been posing in the occasional sunshine with the hood down - heaven!!"
E.M. (July, 2017)
" I wanted to thank you for preparing my recently purchased BMW Z4 so well that it looked and felt like new when I drove it away. Only sad that it will have to get dirty as I use it, but it's such fun to drive, that is what I will have to do!
Thanks for all of your advice you gave me and for making buying my new car plus selling the old one, so easy. "
R.C. (May, 2017)
"Having sold a BMW Z3 (on behalf of my sister) to the Rockvale Motor Co. Ltd., I would like to give credit where it is clearly due.
Mark handled the whole transaction carefully, efficiently and professionally throughout and the price paid for the car, in my opinion, was a fair one.
I can highly recommend this trusted Company to anyone buying or selling a BMW or any other car for that matter!"
M.C. (March, 2017)
"ROCKVALE : A DRIVING FORCE FOR......50 YEARS"
"My son and I would like to warmly congratulate you and your staff on reaching 50 years of independent dealership.
This is no mean achievement for any business and proves a history of very hard work and staying power.
Your style of management shows that durability, reliability and trust are still the values that make a company successful.
We wish you and the business every success for the future."
T. D. & Son (January, 2017)
"A big thank you for your very refreshing approach to customer relations during my recent purchase from you of an 'as new' Merc CLC. The car is a delight.
Purchasing a car is unfortunately often a soulless experience with much slick talk from salesmen who lack any empathy with their product. My son and I have visited many and all shades of garages during the years and agree this was the best buying experience ever. You gave helpful and knowledgeable responses to our every query. We enjoyed all exchanges and were much taken with your 'gin palace' description of modern car showroom glamour.
Your attention to detail in stock presentation is truly impressive and would put to shame many main dealers. We observed too that your garage staff behaved in a calm and very professional manner.
I would not hesitate to recommend Rockvale Motor Co."
T.D. (November, 2016)
"Just bought my Z3 from Rockvale.
On first visit Mark and staff were friendly and helpful. Test drive arranged, no pushy sales pitch just help, guidance and clearly a good knowledge of the product.
Collected the car and delighted with how it was presented and the work done. A first rate service and delighted with my car. Thank you."
N.P.H. (October, 2016)
"Just wanted to say thanks for a job well done on the car. Back to normal quietness now with the wheel bearing having been replaced. Also the presentation was superb both inside and out."
N.D. (August, 2016)
"Just a quick note to say thanks very much for sorting out the car. It seems to be running nicely now. I appreciate your brilliant service."
D.T. (August, 2016)
"Many thanks for wonderful service as always."
R.M. (April, 2016)
"The way Rockvale Motors dealt with our enquiry, test drives and purchase was absolutely exemplary. The garage was very knowledgable and informative and operated in a relaxed no pressure environment. Nothing was too much trouble even when we kept changing our minds; these guys are good and we really recommend them."
P.H. (July, 2016)
"Once again thank you so much for preparing the whole package re car. I am really pleased with it and it's so nice to drive."
J.P.E. (August, 2015)
"A quick note to say thank you for all your help with the purchase of my BMW 523i. I am delighted with the car and very grateful to you and your team for making it all so painless."
M.W. (February, 2016)
"Just a short note to say many thanks in my recent purchase. The car is amazing and it drove brilliantly up to Scotland.
The car was prepared to an exceptional high standard and looks and smells like new. I now have the task of maintaining it to the same level as the previous owner which will be a massive challenge.
Once again thank you for making the sale seamless considering the distance. I will be recommending your company to friends and family. You have the key elements required for exceptional service and this can only increase your success in the future."
S & VS (October, 2015
"Just a quick note to say the car is fab, thanks again to you and the team for all your hard work getting it ready."
P.B. (June 2015)
"I just want to thank you for the work that was completed on my car. Mark was true to his word and called me when he said he would and I appreciated it very much. I was also most impressed by the fact that repairs to my car were undertaken in an efficient and cost effective manner, having had a terrible experience with another garage recently.
I would have no hesitation in recommending Rockvale to friends and family and using again myself - although not too soon I hope! Thank you and I wish you continued success for the future."
E.W. (June 2015)
"The car sailed through its MOT and the guy that tested it passed comment that the car had clearly been serviced and/or maintained by 'an obsessive who obviously goes the extra mile' - praise indeed for Rockvale."
D.C. (April 2015)
"I just wanted to record my appreciation for your help both to resolve the intitial problems with the car and then to achieve a sale at a value far above that which I expected. It was very much appreciated. When I come to purchase my next car privately, I'll be back in touch. Thanks again for your excellent service."
A.G. (April 2015)
"Just to tell you, I am absolutely delighted with the car. It was certainly worth waiting for - just the right thing."
R.C. (February, 2015)
"Thank you for looking after my car all year round - You all have been brilliant!"
S.C. (December, 2014)
"I would just like to thank you and the staff at Rockvale Motors for doing such a top job on the alarm on my car.
I will have no hesitation recommending you to friends and family (and myself) having work done by yourselves in the future. Once again many thanks."
D.C. (October 2014)
"You made a very good impression on my wife, who is very big on customer service and thinks you and your company are fantastic (as do I) !!!"
P.C. (June, 2014)
"Many, many thanks for all your hard work, effort and perseverence!"
E.M. (November 2013)
"Thanking you once again for your excellent service."
P.G. (January 2012)
"Thank you for sorting out the problem so promptly."
S.N. (January 2012)
"Thank you very much for all your 'help' throughout the year. You do look after my car so well."
S.C. (December 2011)
"We just wanted to say Thank You for the excellent customer service you have provided over the last few years."
C.&T.Y (December 2011)
"Many thanks - wonderful job!"
E.M. (September 2011)
"Many thanks for your help once again."
K.B. (August 2011)
"Once again thanks for the superb service." (3 BMWs & 2 Others)
A.C. (June 2011)
"As you know over recent years, I have purchased four BMWs from you and I have never taken the opportunity of writing to you to express my personal thanks for all of your help and advice over recent years and to the Rockvale staff for friendly, efficient and such reliable service.
I hope to be a Rockvale customer for many years to come." (5 BMWs and 2 Others)
J.E. (May 2011)
"Many thanks for help, advice and assistance on minor problems during the year."
G.G. (February 2011)
"Can I also thank you and your staff, for the prompt, efficient and friendly manner and attention whenever I have called in with a query or a minor problem."
G.G. (March 2010)
"Just a card to say thank you so much for your work in sourcing and preparing my new BMW. I love it!"
C.B. (July, 2005)
"I would like to take this opportunity to thank you personally - and Rockvale - for such outstandingly good and reliable service to us (and our motoring needs) over recent years.
We have always been grateful to our very dear Son-in-Law for introducing us to you (and Rockvale). Your all-round high standards are rare and quite outstanding. Both my wife and I wish you and the entire Rockvale team all the success in the years ahead that you so richly deserve.
We thank you sincerely for your ever-ready and relaible help with our needs."
R.B. (June 2002)
"Thank you for a job well done."
J.P.H. (May 2001)
"Many thanks for your prompt and efficient attention." (2 BMWs)
P.W. (October 2000)
"I thank you for the work done on my car and the courteous service I received." (4 BMWs and 1 Other)
R.W.G. (July 2000)
"Thank you for an excellent job."
N.B. (December 1999)
"Really pleased with the repair, excellent job."
P.W. (July 1998)
"Thank you again for your continued good service and impeccable standards whilst working on my wife's new BMW convertible. We are extremely impressed with the finished product which, to all intents, looks like a new car.
Could you please pass these comments on to the body shop for their immaculate and truly professional paintwork." (4 BMWs)
D.& K.T. (May 1994)
"Once again, many thanks for your usual prompt and efficient attention."
G.P. (September 1985)
"I would like to thank you very much for all your assistance and advice in relation to my recent car purchase. You have been most courteous and kind in all our dealings and I must say that I do consider that I have had real value for money.
I should not hesitate to recommend your company to my colleagues and friends." (1 BMW & 3 Others)
T.J.B. (April 1984)
"Many thanks for all the trouble you and your son took to ensure a speedy return of the car. It was much appreciated."
R.C. (October 1980)
"We have decided to phase out all contract hiring entirely, as we are reducing all our car schedules for 1975, due to the uncertainty in the economic situation.
If in the future we re-open our car contracts, you will be the first to be informed, as we feel that of the many companies that we have dealt with, you are in a class of your own.
I hope to have the pleasure in the future of conducting further business on behalf of this company and thank you for your past services."
M.T.J. (April 1975)
"Many, many thanks for taking such trouble in getting and delivering the tyres. I greatly appreciate it."
G.J. (April 1974)
"I am enjoying my new car very much indeed and it has been a pleasure to do business with you."
E.H. (October 1972)
"Congratulations on the opening of your new Showroom, and my best wishes for your continued success.
As I have already mentioned to you, I would be most obliged if you would let me know when you next have a quality car in stock. I have no hesitation in making this request as, if it comes up to the performance and standard of my previous four purchases, I shall be well satisfied." (3 Cars)
Kind regards. F.M.C. (June 1971)
"I would like to place on record my deep appreciation of the efficient and courteous manner you extended to me in connection wtih my recent car purchase.
One hears many reports, usually detrimental, of the motor trade. It was, therefore, most pleasing to have the recommendations confirmed that you spare no effort in seeing that your clients are completely satisfied and that you do, in fact, only retail carefully selected vehicles, my own is a fine example of your policy.
I understand you are to shortly open 'new' showrooms. I wish you well, and to your new clients, I can asure them, they too, will be well satisfied with their association with the Rockvale Motor Company." (4 BMWs)
Yours very sincerely, P.H.L. (March 1971)
"I acknowledge with many thanks receipt of your Credit Note. I appreciate this gesture on your part very much indeed and consider it a very generous offer. I look forward to further business relations with the greatest confidence." (Has gone on to buy.........currently 17 vehicles!)
P.H.D. (July 1970)
"I appreciate your kindness in settlement and trust, we will again do business when I am ready to exchange."
J.C.P. (March 1969)
"Thank you for your letter and cheque. I should also like to thank you for the manner and speed with which you have dalt with my guarantee claims."
B.A. (September 1968)
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|Thursday||08:30 - 17:30|
|Friday||08:30 - 17:30|
|Saturday||09:00 - 16:00|