Reviews and Testimonials

65 Reviews Found | Showing Page 1 of 3

The most engaging and sumptuous purchase experience ever.

The most engaging and sumptuous purchase experience ever. I exchanged a few emails with Mark enquiring about the Z3s he was advertising for sale and whether any of them would meet my requirements. We followed up these exchanges with a very productive and informative telephone conversation which lasted circa 60 minutes.

Mark speaks with unparalleled knowledge and passion for what he does and the cars he sells. He knows almost every one of them to owners, mileage and provenance.

I then spent the entire Saturday (25th March 2023) down at Rockvale; Mark afforded me at least 2.5 hours of 1:1 time (which was greatly appreciated and valued) but at NO POINT did he ever try and hard sell me anything or persuade/dissuade me. I thoroughly enjoyed learning about the cars and listening to his experience in the trade. He spoke with passion and great knowledge again and I was thoroughly absorbed and engaged in the Rockvale business and brand.

At the end of the day (literally the end of the day) Mark and I both smiled as I put a deposit down on a 2012 registered 125i M Sport Edition Plus - after looking at every Z3 at Rockvale and being briefed on every one I enquired after, the 125i M Sport took my eye.

I couldn’t recommend Rockvale enough to anyone looking for a genuine BMW or Mercedes. Not a bad vehicle anywhere and the Rockvale team (I saw Mark and Rafa today) were EXCELLENT; truly excellent. I’ll ONLY be travelling to and using Rockvale to maintain the 125i M Sport Edition Plus moving forward. 100%.

Darren C Google
I just wanted to thank you

Hi Mark, I just wanted to thank you, Danny and David for Saturday. It's sad to say, and very rare these days, to find a gem of a company like yours.

From my first meeting with you and your team, you have been simply wonderful, very friendly and professional. You fitted my new grill and didn't charge me - not many companies would do that. You also gave me time on our first meeting to show me your car collection (which made my day).

You're one in a million and I can't thank you enough. You have made me feel like a friend and not a customer.

Richard (6 Series BMW)
I cannot recommend Mark and his team at Rockvale highly enough

I cannot recommend Mark and his team at Rockvale highly enough.  He and his team are a real credit to their profession, both in terms of sales and after sales.

I recently bought a 1997 BMW Z3 from Rockvale, and not only has Mark got the knowledge, skill and understanding about finding a great car, he sells it in a great way too, and it is a really informative enjoyable experience, but it doesn't stop there.  The extra stuff (at his expense I hasten to add) he does before he lets you drive away from the showroom, providing the trust and confidence you want as a purchaser.

I drove my newly acquired BMW Z3 home, only to discover it had developed an alternator fault on the way home to the east coast.  Neither I or Mark could have foreseen this, as it would be impossible to check every single moving mechanical part prior to driving away with it, even though Mark insists on a complete inspection, service and road test before driving away. 

Mark, within the week, arranged for a replacement alternator and despatched one of his mechanics to my house on the other side of the country and the fault rectified with the minimum amount of fuss.  Now that is what I call service!!  So Team Rockvale you can be proud of yourselves, fellow motor trade professionals take note, and potential future customers you have my reassurance you will be well looked after by Mark and his team.  Particular thanks also go to Daniel and Rafal who are excellent ambassadors for the firm.

S.B. Boston, Lincolnshire
One of the best car purchases I have ever had

Just bought a 9 year old Mercedes C Class from Rockvale and had to share what was one of the best car purchases I have ever had.

I have in the past driven several Mercedes company cars and although the cars are great, the dealer service was always lacking (and expensive).  

Now semi retired and not rich enough to buy new, I was on the lookout for a good second hand model and found the exact one at Rockvale.

The car was presented beautifully valeted, with a complete genuine service history, and Mark and his staff went above and beyond to make my purchase as pleasurable as possible.

I can highly recommend Rockvale Motor Co. Ltd.

A.H. Macclesfield
Thank you for all your help and great work!

Thank you so much for finding me a "perfect" car! I'm very happy with it.

Thank you for all your help and great work!

We really do appreciate this personal service

Thank you for all your attentions concerning all details regarding my husband's ex car and continued care for our other vehicles.

We really do appreciate this personal service.

I cannot endorse Mark and his team enough

Following another burglary, I decided new cars were now firmly off the menu and returned to Rockvale, recalling a long conversation with Mark Edwards several years ago in relation to a potential purchase, which I ultimately didn't acquire, plumping for another new vehicle instead.

I cannot endorse Mark and his team enough. They must, by any stretch, be one of, if not the best, used car dealer in the U.K. I soon learned I don't need a soft armchair on my arrival. I don't need an endless supply of coffee or a nice pen and umbrella. I don't need to be spoken to about finance deals and paint work protection I don't want. All I need is honesty, care, expert knowledge and attention to detail. I have received all this and more from the Rockvale team. I cannot fault the preparation of the car. It was better than ANY new vehicle I have owned. Their knowledge is second to none. I'd only had the car a few days and needed some after sale service - all attended to with minimal fuss.

For as long as I am buying BMWs (which has been since 2004) I will only ever buy them from Mark hereon. Those of you who may hesitate, having read and heard horror stories in relation to used car dealers, then rest easy as this company buck that stereotype in every way and more. Well done Mark, Dan, Raf and Dave.

I would be happy to recommend Mark and his team at Rockvale

As the buyer of an older, less valuable vehicle, I did not expect the exceptional quality of preparation and handover of my new (to me) car; I'm sure that had I been buying a much more valuable vehicle the service could not have been bettered. The car was priced fairly, serviced and any faults found remedied before handover, and any that materialised afterwards (a faulty ABS sensor) repaired quickly and without cost to me.

I would be happy to recommend Mark and his team at Rockvale - true BMW enthusiasts who clearly treat customers as they themselves would wish to be treated and deliver a cracking service as a result. Thank you.

The entire experience was a simple pleasure

Rockvale Motor Company is a family-run business that I'd recommend highly. I recently bought a 2012 Mercedes-Benz C250 from Mark and his team, and I'm delighted with it. The car is a rare, well-specced petrol model with only one previous keeper and 15,000 miles which is a fantastic find in itself. But it's the way it was prepared for sale, and the friendly, honest manner in which it was sold, that really stands out.

The car was based over three hours away from my home, and Mark took time over several calls and videos to reassure me of its history and condition - to such an extent that I bought it unseen. When I did finally set eyes on it, having been collected from Stockport Station, the vehicle was even better than described. As near to immaculate as any six year old car can be, and fully serviced - above and beyond what a main dealer would offer.

The entire experience was a simple pleasure, and I'm sure I'll be a return customer - one of countless others that Mark and Rockvale have amassed over the years. Buy with confidence.

Honest, friendly and genuine

After looking at a lot of BMW Z4s and feeling disheartened at the complete false description of them, and travelling many miles to promises of "You won't find a better one" to only find they had completely lied to me on the phone on their condition, you start to think all car dealers are the same.

Then I saw a Z4 at Rockvale Motor. When I arrived my expectations were not the best. I was pleasantly greeted by someone who turns out to be Daniel. I told him I had come to look at the Z4 they had. Daniel told me I needed to speak to Mark who was with a customer, but said take a look at the car. They had lots of BMWs all that looked in GOOD condition. So I looked at the Z4.  I was surprised.  Described accurately. Mark came over and I explained how the other dealers had lied to me.

Three hours later I was still looking at the car with no pressure from Mark at all. Let me tell you - all dealers are not the same. Mark at Rockvale is as passionate about cars as I am and is as helpful as you could possibly imagine.  All other car dealers need to see from Rockvale that this is how you should be with customers - genuine and honest.

I went the day after to have another look. Two hours later after looking on a ramp at it, I was still there. After buying it I actually feel as if I'm part of a Rockvale owner club.  How many car dealers can you say you feel that way about.  I will be getting my servicing for the car done there too.

To summarise - honest, friendly and genuine - everything a dealer should be. Thank you Mark and thank you Daniel and all the staff.  You're all appreciated.

It was a real pleasure

"Just a quick note to thank you and your team for the buying experience of 'my baby' (the Z3 has yet to be named!).  It was a real pleasure and the care and attention given to the servicing and overall preping of the car before it went out, was most reassuring.  Thank you".

P.H.J.   (July, 2018)

Very pleased

"Just a quick note to say thank you. I am very pleased with the car and the service from you and your team.  The car was beautifully prepared and I had a very enjoyable drive home despite the awful weather.  Having worked in the motor trade for many years, I know what effort is required!  Please pass on my thanks to your team."

K.A.V.  (July, 2018)

C.L. Barnsley, South Yorkshire

"Just a short note of thanks following my purchase of the BMW Z3 2.8 Convertible - now known as Betty.  She has pride of place in the garages in front of all the other cars in the family.

The whole experience from viewing to picking her up was an absolute pleasure and the standard of both knowledge and quality of finished product fantastic.

After a miserable wet journey back over the Pennines (and to be honest the ragtop withstood all the rain the Woodhead Pass could throw at us) I had a full weekend to enjoy driving in the sunshine.  I continued to appreciate the quality of your care and workmanship, and suspect I will continue to do so.

The whole experience, knowledge and professionalism truly is impressive!  A rarity these days."

C.L. (May, 2018)


C.L. Barnsley, South Yorkshire
A.L. Coombe Bissett, Salisbury

"I should like to recount my experience of buying a car from Rockvale.  I had spent some months looking for a fully-loaded 325i Coupe, and finally found one - some 230 miles away.  I had several conversations with Mark Edwards, the owner of the company, whose dedication to providing a quality service was absolutely clear. I decided, after due enquiry, that this was the car that I wanted, and took a plane to Manchester.

I was met at the airport by a driver, who spoke very highly of the company and its ethos.  On arrival at Rockvale, my first impressions were excellent.  The car was precisely as described, and literally in showroom condition.  The valeting was perfect.

Mark then took me through the pre-sale preparation, which consisted of a major service, and renewal of all wearing parts, e.g. brake disks, in whatever condition.  The engine bay was also immaculate.

I then questioned him for an hour or so about its workings, and since I had been assured of its driving condition, confirmed my purchase.  The car comes with a six month unconditional parts and labour guarantee, but since I live so far away, Mark readily agreed to guarantee any parts that needed replacement by my local garage, provided he was contacted first.

Since that time I have serveral times been in touch by email, and invariably received a prompt and courteous service.  I am delighted with Rockvale, the service it provides, and my car!"

A.L.  (July, 2017)

A.L. Coombe Bissett, Salisbury
Car looks a million dollars

"So many thanks for such a lovely job - car looks a million dollars!  Have been posing in the occasional sunshine with the hood down - heaven!!"

E.M.  (July, 2017)

E.M. Manchester
Thanks for all of your advice

"I wanted to thank you for preparing my recently purchased BMW Z4 so well that it looked and felt like new when I drove it away. Only sad that it will have to get dirty as I use it, but it's such fun to drive, that is what I will have to do!

Thanks for all of your advice you gave me and for making buying my new car plus selling the old one, so easy."

R.C. (May, 2017)

R.C. Belper
I can highly recommend this trusted Company

"Having sold a BMW Z3 (on behalf of my sister) to the Rockvale Motor Co. Ltd., I would like to give credit where it is clearly due.

Mark handled the whole transaction carefully, efficiently and professionally throughout and the price paid for the car, in my opinion, was a fair one.

I can highly recommend this trusted Company to anyone buying or selling a BMW or any other car for that matter!"

M.C. (March, 2017)

M.C. Beckenham, Kent

My son and I would like to warmly congratulate you and your staff on reaching 50 years of independent dealership.

This is no mean achievement for any business and proves a history of very hard work and staying power.

Your style of management shows that durability, reliability and trust are still the values that make a company successful.

We wish you and the business every success for the future.

T. D. & SON North Shields
T.D. North Shields

"A big thank you for your very refreshing approach to customer relations during my recent purchase from you of an 'as new' Merc CLC.  The car is a delight.

Purchasing a car is unfortunately often a soulless experience with much slick talk from salesmen who lack any empathy with their product.  My son and I have visited many and all shades of garages during the years and agree this was the best buying experience ever.  You gave helpful and knowledgeable responses to our every query.  We enjoyed all exchanges and were much taken with your 'gin palace' description of modern car showroom glamour.

Your attention to detail in stock presentation is truly impressive and would put to shame many main dealers.  We observed too that your garage staff behaved in a calm and very professional manner.

I would not hesitate to recommend Rockvale Motor Co."

T.D. (November, 2016)

T.D. North Shields
N.P.H. Wakefield

"Just bought my Z3 from Rockvale.

On first visit Mark and staff were friendly and helpful.  Test drive arranged, no pushy sales pitch just help, guidance and clearly a good knowledge of the product.

Collected the car and delighted with how it was presented and the work done.  A first rate service and delighted with my car.  Thank you."

N.P.H.   (October, 2016)

N.P.H. Wakefield
N.D. Cheadle Hulme

"Just wanted to say thanks for a job well done on the car.  Back to normal quietness now with the wheel bearing having been replaced.  Also the presentation was superb both inside and out."

N.D.  (August, 2016)


N.D. Cheadle Hulme
D.T. Sheffield

"Just a quick note to say thanks very much for sorting out the car.  It seems to be running nicely now.  I appreciate your brilliant service."

D.T. (August, 2016)

D.T. Sheffield
R.M. Oldham

"Many thanks for wonderful service as always."

R.M. (April, 2016)

R.M. Oldham
P.H. Knutsford

"The way Rockvale Motors dealt with our enquiry, test drives and purchase was absolutely exemplary.  The garage was very knowledgable and informative and operated in a relaxed no pressure environment.  Nothing was too much trouble even when we kept changing our minds; these guys are good and we really recommend them."

P.H. (July, 2016)

P.H. Knutsford
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